Heya Aspiring Gurus!
I have a bit of a rant for you. WARNING: This post could get ugly. After watching countless Youtube videos, I really had my heart set on a customized Erin Condren planner. I saw that if you signed up, you got a 10 USD off of your order. NOWHERE did it say that you would get the coupon via email. Even then, I did not receive this email until HOURS after I signed up. I thought this matter could be easily resolved with adding something extra to my order that would equal 10 USD.
I just got the code in my inbox! Is there anyway to apply it now? Or would I have to cancel my order and reorder it? I am willing to cancel my order to get the $10off coupon. I really wanted to use it and it is upsetting that it didn’t apply and didn’t come into my email until after I ordered it.
Hello Hannah,
I am truly sorry for the late response as we have been swamped with emails!
Unfortunately, the only way for us to redeem your code is to cancel your order as we cannot manually apply codes to an order that has been submitted. I am truly sorry for the inconvenience. Please let us know if we are to continue or cancel your order. Thanks!Julian
Cancelling my order was a major inconvenience, but I was still willing to make it work.
I will be cancelling my order and will reorder with my coupon once all of the funds have been transferred to my account. Is there a fee for cancelling before I do so?Hi Hannah,
Your order has been successfully cancelled and there’s no fee for the cancellation as we have yet to design your items. For the refund, we issue within 24 hours of when the refund request is approved. However, we have found that it takes 7-10 business days for a refund to reflect in your bank account, depending on your banking institution.Julian
At ten business days, I email them to ask what day was my funds refunded, because I thought that it was taking too long.
On what day was the refund approved? Its already been 10 business days for my bank since I last received an email. So I was wondering when the refund was issued so I could talk to my bank about it
Thanks.Thanks for getting back to us. I will get an update with our billing team regarding the status of your refund and you will hear from us in a timely manner.Julian
This is the receipt that I received:
US $73.20
MasterCard
Date/Time: 31-Jul-2014 16:31:36 MDT
This was dated the day AFTER I inquired about when my refund will be issued! I am very angry and upset that they just refunded my order. I would have to wait another seven to ten days. So, I wrote this back:
This was supposed to be refunded on July 14th. I was told that my order was cancelled. Why is this just getting refunded now? I will not buy from this company ever again and will not be reordering it now. I will be sure to inform others about my negative experience with this company on my blog. I am completely dissatisfied and will not be coming back. I understand that its the company and not the associate assisting me. Would you forward this email to Erin Condren? I really want the person in charge to know how her policy has turned off a potential customer.
Thank you.
Once I sent this email back, the NEXT DAY the funds were in my account. This experience totally turned me off from the company completely. I would not recommend ordering from this company directly or its products. I turned to learning about Filofax and researching the company and its products. I ultimately decided that I would buy it from a trusted source: Amazon. I have no regrets with my Filofax and I love it! The Erin Condren life planner would have been so great to own, but the company made it impossible for me to order from them. You would think that a company would want people to buy their products, instead of making it harder for people to order from them. If this was the company I worked for, they would have worked out an agreement with the customer to get the customer to be a repeat offender.
With Love,
Selena Hannah xoxoxo
Home Sweet Phoenix Cove 
Ugh! That sounds like terrible customer service, especially from what seems to be a smaller business. Customer service should be top priority! Also, i was at a library yard sale and i picked up a copy of dreamland by sarah dessen for you! i will give it to you next time i see you.
Yay! Have you read it? Did you like it?
I read it back in high school, I think, as my aunt got it for me for Christmas way back when. And I did like it, though it was a bit different from her other books. The themes were basically the same but it was a bit darker.
Ooooh! Super excited! I have some hair oil for you that I didn’t like. It weighed down my fine hair, but it is a frizz oil. I thought you might like it. I got it in my Ipsy bag and only used it a few times. The bottle is mostly full.